SITA is hiring Service Desk Agent x13 posts

Agent: Service Desk X 13
Salary: R210 449 – R 315 673
Location: SITA Centurion
Position status: 12 Months Fixed Term Contract (Internal & External)

Key responsibility areas

Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate;

First Line Support; Post call Survey; and Cut Calls.

Qualifications and Experience

Minimum: Matric (Grade 12) A+ or N+.
Experience: 6 months IT Service Desk and Technical Field Support experience.

Technical Competencies Description

Knowledge of: Telephony system; Customer management services Operating Systems/Applications (ARS)/ITSM;

Policy, process and standards; Operational business rules and processes.

How to apply

To apply please log onto the e-Government Portal: and follow the following process;

Register using your ID and personal information;
Use received one-time pin to complete the registration;
Log in using your username and password;
Click on “Employment & Labour;
Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access, then follow the below steps:

Click on “Employment & Labour;
Click on “Recruitment Citizen”
Login using your username and password
Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
For queries/support contact eRecruitment

CV’s sent to the above email addresses will not be considered

SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan.

Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application

Applications received after the closing date will not be considered.

Please clearly indicate the reference number of the position you are applying for.

It is the applicant’s responsibility to have foreign qualifications evaluated by the South African
Qualifications Authority (SAQA).

Only candidates who meet the requirements should apply. SITA reserves the right not to make an appointment.

The appointment is subject to getting a positive security clearance, the signing of a balance scorecard contract, verification of the applicants’ documents (Qualifications), and reference checking.

Correspondence will be entered to with shortlisted candidates only.

SITA is hiring Service Desk Agent x13 posts | APPLY WITH MATRIC




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