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Sage: Learning Services Internship (HR or Marketing Internships)

Graduates24-Sage

Sage: Learning Services Internship (HR or Marketing Graduates)

We are seeking a highly motivated and enthusiastic Learning Services Administrator Intern to join our Partners Alliances & Expert Services team.

What will the programme look like?

The Learning Services Administrator plays a key supporting role within the Learning Services Sales team, ensuring the smooth and efficient coordination of training-related activities. This role focuses on administrative, operational, and marketing support to enable the sales team to focus on revenue-generating activities. The ideal candidate is highly organized, proactive, and able to multitask across various responsibilities while communicating effectively with both internal teams and customers.

Key Responsibilities:

Contact customers to remind them of upcoming training sessions (calls/emails/CRM tasks).
Assist in managing training bookings, rescheduling, and customer follow-ups.
Manage training calendars, class availability, and trainer schedules (in collaboration with the Delivery team).
Track attendance and follow up on no-shows or incomplete sessions.
Handle inbound queries related to training logistics.
Administrative Support
Maintain accurate customer records in CRM, including delegate information and training history.
Pull and manage customer databases for marketing and sales initiatives.
Assist with the creation and processing of training-related documentation (e.g., opportunity creation, invoices, attendance registers).
Support monthly reporting and tracking of training delivery metrics.
Assist with the creation of email campaigns, flyers, and digital marketing content for promotions.
Liaise with the Marketing department to align on branding, campaigns, and communication timelines.
Monitor campaign responses and follow up with leads or delegate queries.
Contribute to the planning and execution of webinars, newsletters, and product promotions.
Internal Collaboration
Work closely with the Sales, Product, Delivery, and Marketing teams to identify opportunities to promote Learning Services offerings.
Help streamline internal processes by identifying and documenting recurring administrative tasks.
Support ad hoc team requests and projects.

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Requirements:

A Grade 12 / Matric certificate
Must have a Degree or Diploma in Human Resources / Marketing
Exposure to events coordination or administration is an added advantage
Must be able to work on Microsoft Office
Accounting Software knowledge will be an added advantage
Must have a Clear Criminal record
Strong customer service ethic and high attention to detail
Strong trouble-shooting and excellent communication skills (both verbally and written)
Patience with dealing with client queries and the ability to handle repetitive tasks
The ability to work within a team as a team player
Always be up to date with changes and developments
Cooperation and willingness
Deadline driven and Ability to work under lot of pressure
Conscientious, able to work with minimal supervision
Ability to think outside the box.
Teachable and hungry for knowledge