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IT Learnership: Technical Support
Purpose of the qualification:
The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.
It Learnership: Technical Support can be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment, because they were required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.
Admission Requirements
Grade 12 Pass or Equivalent (NQF Level 3)
English Pass of 50% and Above
Mathematics Pass of 50% and Above
Mathematics Literacy Pass of 50% and Above
Career Opportunities
- Network Engineer
- IT architect
- System Engineer
- Windows server & System Administrator
- Service Consultant
- Network Administrator
- Technical Support Analyst
- Computer network/IT
- Technical support Manger
- Project IT
Duration
Full Time – On Campus
Day Classes : Mon- Friday
Business Learnerships
Choose from our selection of accredited Business Learnerships
This qualification lays the foundation for the development of management qualifications across various sectors and industries. It specifically develops management competencies required by learners in any occupation, particularly those who are currently operating as junior managers. The qualification introduces key terms, rules, concepts, principles and practices of management that will enable learners to be informed managers in any occupation. It has also been developed to enable managers or prospective managers to access higher education and provide flexible access to life-long learning.
The scope of management covers four domains: leadership, self-management, people management and management practices. This qualification addresses each of these domains with generic competencies, thereby enabling learning programmes to be contextualised for specific sectors and industries.
The learners who achieve this qualification will be able to demonstrate competencies in management relating to Planning, Organising, Leading, Controlling and Ethics. Overall, this qualification will ensure that learners are capable of:
- Developing plans to achieve defined objectives.
- Organising resources in accordance with a developed plan.
- Leading a team to work co-operatively to achieve objectives.
- Monitoring performance to ensure compliance to a plan.
- Making decisions based on a code of ethics.
Admission Requirements
Communication at NQF level 2/Grade 10.
Mathematical Literacy at NQF level 2 /Grade 10.
It is recommended that learners have: Computer operating skills at NQF Level 2/Grade 10 or equivalent.
Industry Relevance
- Secretarial services
- Reception services
- Switchboard operations
- Financial Administration
- Banking Administration
- Personal/executive assistant services
- Technical assistance
- Typing
- Data capturing
- Systems administration
- Human Resources administration
- Basic Contracts Administration
- Legal Secretarial services
- Reception supervision
- Change administration and management
- Relationship management
- Project coordination
