Job Description

Applications Open for the FNB FirstJob Learnership Programme 2026.

• Identify and escalate potential risks that may lead to increased costs.
• Demonstrate cost consciousness and awareness of personal contribution to costs.
• Increase knowledge and understanding of financial processes and adheres to required operating standards.
• Adhere to the Organisation’s shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
• Resolve customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to agreed standards.
• Collect customer feedback to help improve customer service.
• Ensure that product knowledge and advice is technically accurate.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Ensures that quality standards are adhered to.
• Adheres to Company policies and procedures. Maintains accurate activity reports.
• Investigate innovative ways to optimise processes.
• Contribute to the alignment of business processes to customer service.
• Advise line management on potential opportunities for process and system improvements.
  • Demonstrate the shared value “I get better and better”.
  • Contribute to the team by working together to achieve team goals thereby living the shared value “We strengthens me”.
  • Value individual contributions and show respect for others.
  • Share information and knowledge that will benefit the team.
  • Respect diversity and values inclusivity.
  • Identify effective activities to address own development gaps.
  • Create own development plan and review plan with team leader. Understand which competencies and skills should be mastered to ensure personal development and performance.
  • Demonstrate a commitment to continuous personal improvement in line with the Shared Value “I get better and better”.

  How to Apply

  Click HERE to apply

  Closing Date: 22 May 2026

The FNB FirstJob Learnership Programme 2026 is designed as a bridge for unemployed South African youth to enter the professional banking sector. By combining formal education with hands-on experience, the programme aims to transform “entry-level” candidates into skilled professionals.

Here is a breakdown of the core benefits of the programme:

1. Financial Support

• Monthly Stipend: Participants receive a monthly stipend (approximately R5,650 to R5,933, depending on the specific contract) to assist with living expenses while learning.

• Data-Free Application: When applying via the SA Youth.mobi portal, candidates can submit their applications without using personal mobile data (supported by major networks like MTN, Vodacom, and Cell C).

2. Qualifications and Skills Development

• Accredited Qualification: You don’t just work; you earn a nationally recognized NQF-aligned qualification in banking or business operations.

• Specialized Training: The programme includes modules on project management, business writing, and professional presentation skills.

• Rotational Exposure: Many learners get the chance to see different parts of the bank, including:

  • Retail and Private Banking

  • Wealth Management

  • Credit and Collections

  • Fintech and Digital Banking Systems

3. Career and Networking

• Enhanced Employability: Having “First National Bank” on your CV is a significant advantage. The experience makes you a much stronger candidate for permanent roles within the FirstRand Group or the broader financial sector.

• Mentorship: You are paired with experienced team leaders who help you identify “development gaps” and create a personal growth plan.

• Corporate Culture: You get exposure to FNB’s “Innovation” culture, where learners are encouraged to suggest ways to optimize processes and improve customer service.

4. Workplace Readiness

• Professionalism: You learn the “soft skills” that aren’t taught in school, such as corporate communication, teamwork in a high-pressure environment, and the principles of Treating Customers Fairly (TCF).

• Practical Experience: You will handle real tasks such as research, administration, and customer service improvement, ensuring you are “workplace-ready” by the end of the 12-month period.

Key Requirements at a Glance

Note: The application window for the 2026 intake typically closes around May 22, 2026. If you are looking to apply, ensure your profile on the FirstRand Careers portal or SA Youth.mobi is fully updated with your latest contact details and location.