Call Centre Learnership For 20 Learners
Call Centre Learnership For 20 Learners
20 Call Centre Learnership Positions: Clover is calling new talent to be part of the Call Centre Learnership (Grade 12 or equivalent NQF4)
- Clover is calling new talent to be part of the Call Centre Learnership (Grade 12 or equivalent NQF4)
Clover is calling new talent to be part of the Call Centre Learnership. The successful applicants will spend the duration of the learnership at Clover’s Call Centre offices based in Constantia Park and they will also attend classes as prescribed.
At the end of the learnership, individuals will have achieved the NQF qualification and gained experience in a world class Call Centre.
Requirements
- Grade 12 or equivalent NQF4
- Grade 12 / Matric completed in the past 7 years (2017 – 2023)
- Average of 60% for English and Maths or Maths Literacy
- Computer literacy (Advanced)
- Currently unemployed
Duties and Responsibilities
Provide a high level customer service
- Handle all inbound and outbound interactions
- Resolve queries and complaints via the relevant stakeholders
Capture and confirm customer orders
Capture orders accurately and on time according to the daily call list
Inform customers of account on hold
- Confirm customer orders as per standard operations procedures
- Inform relevant stakeholders of issues pertaining to their orders
Sell Clover and Principal products as per customer ranging
- Offer new or additional products (describe features and special offers)
Promote teamwork and cooperation
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- Assist team members to obtain team results
- Share the responsibility to get the job done
- Support team values
- Participate in team meetings
- Take responsibility for visual management of information
